Business Details
13 Years
experience
Award-Winning Electric Heating Solutions in the UK
Trust Electric Heating was founded in 2013 by Scott Conor, a former soldier with a vision to revolutionise electric heating. Starting with imported German radiators, we evolved to create our patented NEOS radiator - a British-made, energy-efficient solution combining innovative technology with sleek design. Our commitment to quality is underscored by a 25-year guarantee, the longest in the industry. We prioritise customer trust through transparent pricing, UK manufacturing, and a 100-day warmth guarantee ensuring room temperatures reach at least 20C. Our team collaborates with the University of Huddersfield to advance heating technology, evidenced by our CE and BEAB certifications. As a family business, we offer tailored solutions for domestic and commercial clients nationwide, including discounts for NHS workers, veterans, and care homes.Our modular radiators, available in 1,625 colours, address diverse heating needs from student accommodation to historic properties. With offices in Scotland and Ireland, we combine technical expertise with exceptional service, demonstrated by our Which? Trusted Trader status and multiple industry awards. Our research-driven approach has produced smart thermostats like the ProtoStat and Radiator Buddy, enhancing energy efficiency for vulnerable groups and landlords. Today, we remain dedicated to sustainable innovation, having expanded our team to 37 while maintaining the personal touch that defines our customer relationships.
Services
NEOS Radiators
Thermostats
Core Technology
Pricing
How To Order
Details
- Year established: 2013
Highlights and features
- 25-year guarantee, 2.5x longer than industry standard
- 100% UK-manufactured radiators with soapstone core technology
- Modular design allows panel replacement without full unit renewal
- Winner of Best Domestic Electric Heating Solutions Provider 2022
- Collaborates with University of Huddersfield for product innovation
Associations and certifications
- CE
- BEAB
- Which? Trusted Trader
- Made in Britain
- University of Huddersfield Research Partnership
What people say
Heating bills halved
5-star service
Controllability improved
No mess installation
Significant energy savings
Services
NEOS Radiators
Our patented NEOS radiators use soapstone core technology for superior heat retention. Slim 6.5cm design with 1,625 colour options combines efficiency with aesthetics. Modular construction allows panel replacement without full unit renewal, reducing long-term costs.
Smart Thermostats
From ProtoStat for elderly users to Student App Thermostats, our smart controls optimise energy use. Features include remote programming, energy usage alerts, and compatibility with all electric heating systems.
Installation Services
Professional nationwide installation with minimal disruption. Our engineers complete most domestic installations within a day, including removal of old systems and electrical upgrades where required.
Research & Development
Ongoing university partnerships drive continuous improvement. Recent developments include CAVE thermostat for vulnerable users and ZEBRA renewable energy integration, supported by Innovate UK grants.
Commercial Heating
Tailored systems for student accommodation, care homes, and historic properties. Includes Radiator Buddy energy management and bulk pricing options with dedicated account management support.
People
Scott Conor
Founder & Managing Director
Former soldier turned heating innovator, Scott established Trust Electric Heating in 2013. With 25 years' industry experience, he developed the patented NEOS radiator technology and leads product development.
Fiona Conor
Co-Founder
Business strategist and operations expert, Fiona co-founded Trust Electric Heating. She oversees day-to-day management and expansion, instrumental in securing key partnerships and investor backing.
Questions
What makes NEOS radiators different from standard electric heaters?
NEOS uses soapstone core technology for 290% better heat conductivity and lasts 250% longer than conventional models.
Do you offer guarantees on your heating systems?
Yes, we provide a 25-year warranty and 100-day warmth guarantee ensuring room temperatures reach 20°C.
Can I control my heating remotely?
Our smart thermostats allow full remote control via smartphone apps, including energy usage monitoring.
Are your products suitable for older properties?
Yes, we've successfully installed systems in historic buildings like Newbury Almshouse with sensitive requirements.
How energy-efficient are your electric radiators?
Our radiators convert 100% of electricity to heat with minimal loss, supported by independent university testing.
Do you provide installation services nationwide?
We install across the UK including Shetlands, with local offices in Scotland and Ireland for better coverage.
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