Business Details
20 Years
experience
Trusted Heating Spares Supplier in Durham
Established in 2006 by a family of heating engineers, we are a leading UK independent heating spares merchant committed to providing exceptional service and competitive pricing. Our core principles of great prices, fantastic service, and 7-day availability underpin every aspect of our operations. We collaborate closely with suppliers to ensure our product range evolves to meet customer needs while maintaining cost-effectiveness. Our extensively trained sales team specialises in parts matching and industry best practices, ensuring accurate solutions for trade customers. The warehouse team meticulously verifies every order to guarantee precision and secure packaging, with real-time parcel tracking to minimise disruptions.We offer free delivery across the UK, Ireland, and Channel Islands for qualifying orders, supported by a dedicated logistics team. With a new facility in Newton Aycliffe since 2021, we have significantly expanded our storage capacity and operational efficiency. Our loyalty program, HWOS Service Club, rewards regular customers with tokens exchangeable for vouchers or prepaid cards. We maintain transparent communication channels for feedback and support, reflecting our commitment to continuous improvement. Our 18-year track record demonstrates our dedication to reliability, expertise, and customer-centric solutions in the heating spares industry.
Services
Heating spares
Boiler parts
Controls supply
Trade tools
Consumables
Delivery services
Loyalty program
Parts matching
Warehouse logistics
Online trade store
Details
- Year established: 2006
Highlights and features
- Established in 2006 with industry-specific expertise
- Extensively trained sales team for accurate parts matching
- Free delivery to UK, Ireland, and Channel Islands
- 7-day-a-week service including weekends and bank holidays
- HWOS Service Club rewards for loyal customers
What people say
Great prices
Fast delivery
Knowledgeable staff
Excellent service
Loyal rewards
Services
Heating spares
We supply a comprehensive range of heating spares for trade professionals across the UK and Ireland. Our inventory includes gas, LPG, and oil-related components to meet diverse engineering requirements. The service combines competitive pricing with rigorous quality control to ensure reliable solutions for heating system maintenance and repairs.
Boiler parts
Our boiler parts service offers immediate access to essential components for residential and commercial heating systems. We maintain extensive stock levels and partner with leading manufacturers to provide durable, compliant parts. Trade customers benefit from expert technical support and fast delivery options.
Controls supply
We provide advanced heating control solutions including programmable thermostats, zone valves, and smart system components. Our inventory caters to both traditional and modern energy-efficient heating installations. Technical specifications are readily available to assist professional selection and compatibility checks.
Delivery services
Our delivery service covers the UK, Ireland, and Channel Islands with multiple shipping options. We offer next-day delivery for standard orders and timed premium services in mainland areas. Collection point options through DPD and UPS provide flexible access for trade customers requiring convenient pickup arrangements.
Loyalty program
The HWOS Service Club rewards regular customers with tokens exchangeable for discounts or prepaid cards. Members earn benefits based on order value and frequency, including exclusive pricing, free deliveries, and bonus token events. The tiered system offers escalating rewards for high-volume customers.
People
Aaron
Managing Director
With over 18 years in the heating industry, Aaron leads strategic operations and business growth. He oversees supplier relationships and ensures adherence to quality standards. His engineering background informs customer-focused solutions and operational improvements.
Emmeline
Accounts Manager
Emmeline manages financial operations with a focus on customer account management and fiscal compliance. She ensures efficient billing processes and supports trade customers with payment solutions. Her expertise contributes to the company's financial stability and client satisfaction.
James
Operations and Marketing Manager
James coordinates warehouse logistics and marketing initiatives. He optimises inventory management systems and develops promotional strategies for trade customers. His dual focus ensures operational efficiency aligns with market demands and customer expectations.
Questions
What areas do you deliver to?
We deliver to all UK regions, Republic of Ireland, and Channel Islands with free options for qualifying orders.
Do you offer trade account facilities?
Yes, our trade store provides account management, bulk pricing, and order tracking for registered business customers.
How does the HWOS Service Club work?
Earn tokens per purchase, exchange for vouchers or prepaid cards, and unlock tiered benefits based on spending levels.
Can I collect orders in person?
We offer collection point services through DPD Pickup and UPS Access Point locations across the UK and Ireland.
What payment methods do you accept?
We accept major credit/debit cards, trade account payments, and digital wallets through our secure online platform.
