Business Details
30 Years
experience
Emergency
services
Expert Plumbing and Heating Services in Norwich
Established in 1996, HGS Plumbing and Heating has built a reputation as a trusted provider of plumbing and heating solutions across Norwich and Norfolk. With over three decades of experience, our Gas Safe and OFTEC registered engineers deliver expert boiler servicing, emergency repairs, and system installations. We prioritise customer satisfaction through transparent communication, competitive pricing, and a commitment to resolving issues efficiently.Our team works with leading brands like Baxi and Worcester Bosch, ensuring reliable, energy-efficient solutions for residential and commercial clients. Backed by Which? Magazine accreditation and Norfolk County Council Trusted Trader Scheme membership, we combine technical expertise with a personal touch to meet the evolving needs of our community.
Services
Boiler Servicing
Plumbing Repairs
Gas Safety Certificates
Central Heating Installations
Emergency Call-Outs
Details
- Year established: 1996
Highlights and features
- Over 30 years of local expertise in plumbing and heating solutions
- Gas Safe and OFTEC registered for safety and compliance assurance
- Quick response times for emergency repairs and breakdowns
- Accredited installers for leading brands like Baxi and Worcester Bosch
- Consistently praised for friendly, transparent customer service
Associations and certifications
- Gas Safe Register
- OFTEC
- Which? Magazine
- Norfolk County Council Trusted Trader Scheme
What people say
Fantastic service
Highly recommend
Prompt professional service
Competitive pricing
Excellent value for money
Services
Boiler Servicing
Annual boiler servicing ensures safety, efficiency, and longevity of heating systems. Our Gas Safe engineers perform comprehensive checks, identifying potential issues before they escalate. Regular maintenance reduces breakdown risks, improves energy efficiency, and maintains warranty validity, providing peace of mind for homeowners and landlords.
Plumbing Repairs
Urgent plumbing repairs for leaks, burst pipes, and faulty fixtures. Our team responds swiftly to minimise property damage and restore functionality. We handle both domestic and commercial emergencies, using high-quality parts and techniques to ensure durable, code-compliant solutions for long-term reliability.
Gas Safety Certificates
CP12 gas safety inspections for rental properties, conducted by certified professionals. We ensure compliance with legal requirements, identifying hazards and issuing documentation for landlords. Our thorough assessments cover appliances, pipework, and ventilation, guaranteeing tenant safety and regulatory adherence.
Central Heating Installations
Complete central heating system installations and replacements, including boilers, radiators, and controls. We work with leading brands to design efficient, tailored solutions. Our engineers ensure minimal disruption during installation, optimising system performance for improved comfort and reduced energy costs.
Emergency Call-Outs
Rapid response for heating and plumbing emergencies outside standard hours. We prioritise urgent cases like frozen pipes or boiler failures, offering same-day assessments. Transparent pricing and clear communication ensure no hidden costs, with repairs completed efficiently to restore normalcy.
People
Christine
Office Manager
Christine oversees customer service operations, ensuring smooth appointment scheduling and client communication. With over a decade in the role, she combines organisational expertise with a friendly approach to support both engineers and clients effectively.
Matt
Lead Engineer
Matt specialises in boiler diagnostics and complex system repairs, bringing over 15 years of field experience. His technical proficiency and clear explanations help clients understand repair processes, earning consistent praise for thoroughness and customer-focused service.
Ash
Plumbing Technician
Ash focuses on domestic plumbing installations and repairs, known for meticulous workmanship and attention to detail. His hands-on experience with diverse systems ensures reliable solutions for both routine and challenging jobs, delivered with a personable approach.
Questions
Are your engineers Gas Safe registered?
Yes, all our gas engineers hold current Gas Safe registration for safe, compliant work.
Do you offer emergency plumbing services?
We provide urgent call-outs during working hours but don't operate a 24/7 service.
Can you install boilers from any brand?
We work with major brands including Baxi, Worcester Bosch, and Vaillant for installations.
How do you handle landlord gas safety requirements?
We conduct CP12 inspections and liaise directly with tenants for landlord compliance.
What areas do you cover?
We serve Norwich and surrounding Norfolk areas for residential and commercial clients.
Do you offer boiler service reminders?
Yes, we register clients for annual service alerts to maintain system safety and efficiency.
