Business Details
Emergency
services
Your Trusted Plumbing & Heating Experts in Cramlington
1st Call Heating has been serving the North East since 2013, combining technical expertise with a customer-centric approach. Based in Cramlington, we specialise in heating, plumbing, and bathroom installation services for residential and commercial clients. Our Gas Safe registered engineers hold industry accreditations including Vaillant approval and Checkatrade membership, reflecting our commitment to safety and quality. With over 360 five-star reviews and a 9.8 average rating, we prioritise transparent communication, offering fixed-price quotes and 24-hour emergency support.Our team's technical proficiency is demonstrated through complex installations like smart heating systems with multi-zone controls, while our community-focused growth through word-of-mouth recommendations underscores our reliability. We maintain rigorous quality standards through annual reassessments and invest in continuous professional development for all engineers.
Services
Boiler Installations
Bathroom Renovations
Emergency Repairs
Central Heating
Landlord Services
Power Flushing
Tap Replacements
Drain Clearance
Smart Controls
Wet Room Installation
Highlights and features
- Gas Safe registered engineers with 5-year reassessment compliance
- Approved Vaillant boiler installers with 10-year manufacturer warranties
- Checkatrade monitored with 9.9/10 customer rating from 364 reviews
- 24-hour emergency callout service for urgent heating failures
- Free no-obligation quotes with transparent pricing structures
Associations and certifications
- Gas Safe Register
- Vaillant
- Checkatrade
What people say
Prompt service
Professional team
Highly recommended
Excellent workmanship
Transparent communication
Services
Boiler Installations
We specialise in boiler replacements and new installations, offering Vaillant combi boilers with 10-year warranties. Our Gas Safe engineers handle all system types, including condensing and system boilers. Each installation includes system flushing and corrosion inhibitor treatment to ensure optimal efficiency and longevity.
Bathroom Installations
From complete bathroom overhauls to wet room conversions, our team delivers tailored solutions with premium fixtures. We handle plumbing, tiling, and accessibility adaptations while maintaining strict timelines and minimising disruption to your household routines.
Emergency Repairs
Our 24-hour callout service addresses urgent heating failures and plumbing crises. Engineers typically arrive within hours, equipped to resolve issues like burst pipes, boiler breakdowns, and drainage emergencies while providing clear cost estimates before starting work.
Central Heating
We design and install complete central heating systems, including radiators, thermostatic valves, and smart controls. Our upgrades incorporate energy-efficient components and system power flushing to enhance performance and reduce energy consumption across Northumberland properties.
Landlord Services
We provide CP12 gas safety certificates and emergency repair services tailored for rental properties. Our dedicated landlord support includes priority booking and documentation management to help property owners meet regulatory requirements and maintain tenant satisfaction.
People
Andy
Lead Engineer
With over 12 years' experience, Andy specialises in complex heating system installations and boiler upgrades. He leads our engineering team, ensuring technical excellence and customer satisfaction across all projects.
Questions
Do you offer emergency heating repairs?
Yes, we provide 24-hour emergency callouts for urgent heating failures with typical response times under 4 hours.
Are your engineers Gas Safe registered?
All our gas engineers hold current Gas Safe registration with mandatory 5-year reassessment compliance.
What boiler warranties do you offer?
Our Vaillant boilers include 10-year parts and labour warranties, with other brands offering 1-5 year coverage.
Can you handle complete bathroom renovations?
We offer full bathroom installations including plumbing, tiling, and accessibility adaptations with free initial consultations.
How quickly can you install a new boiler?
Most boiler replacements complete within 1-2 days, including system testing and building control notifications.
Do you work with landlords?
Yes, we provide CP12 certificates, emergency repairs, and maintenance packages specifically for rental properties.
