Business Details
36 Years
experience
Emergency
services
Your Trusted HVAC Partner in Cambridge
Established in 1990, the Heating Company has built a reputation as a trusted provider of heating and plumbing services across East Anglia. Founded by Neil Pleasants and later joined by Kerrie Pleasants, our business combines over 25 years of industry experience with a commitment to quality workmanship and customer satisfaction. As Gas Safe and OFTEC registered specialists, we deliver comprehensive solutions for residential, commercial, and landlord clients, including boiler installations, heat pump systems, and emergency repair services. Our team of qualified engineers boasts 82 years of combined expertise, ensuring technical excellence across all projects. We prioritise transparency in operations, offering up to 10-year warranties on installations while maintaining rigorous safety standards through annual certifications. With a 9.96/10 customer satisfaction score from 132 reviews, our growth has been driven by recommendations from satisfied clients who value our prompt, professional service.Our local knowledge spans Cambridge, Bury St Edmunds, and surrounding areas, supporting tailored solutions for diverse property types. We maintain strict compliance with industry regulations while investing in modern equipment like Kamco Power Flushing pumps to optimise system efficiency. This combination of technical proficiency, ethical practice, and community focus has established us as a leading independent heating specialist in the Eastern region.
Services
Boiler Servicing
Heat Pumps
Air Conditioning
Power Flushing
Plumbing Services
Details
- Year established: 1990
Highlights and features
- 25 years of specialist experience in heating and plumbing
- Gas Safe and OFTEC registered engineers
- Up to 10-year warranties on installations
- 82 years combined experience in our engineering team
- Serves Cambridge, Bury St Edmunds and surrounding areas
Associations and certifications
- Gas Safe
- OFTEC
What people say
Timely service
Knowledgeable engineers
Fair pricing
First class service
Reliable professionals
Services
Boiler Servicing
Our Gas Safe registered engineers provide comprehensive boiler servicing for gas and oil systems. With relationships established with leading manufacturers like Worcester Bosch and Ideal, we ensure efficient maintenance across residential and commercial properties. Annual safety certifications guarantee compliance and optimal system performance.
Heat Pumps
We install air-to-water heat pump solutions for domestic and commercial properties. These energy-efficient systems utilise ambient air as a renewable energy source, providing sustainable heating and hot water solutions while meeting government environmental targets.
Power Flushing
Our power flushing service removes sludge and corrosion deposits from central heating systems using specialist Kamco equipment. This process improves circulation efficiency and extends system lifespan, addressing common issues like cold radiator spots and noisy boilers.
Plumbing Services
We offer comprehensive plumbing solutions from burst pipe repairs to full system installations. Our experienced team handles both emergency and scheduled work for homeowners and commercial clients, ensuring minimal disruption during property renovations.
Landlord Services
Specialist services for landlords include annual gas safety certificates (CP12), boiler maintenance, and emergency repairs. As preferred suppliers to Cambridge letting agencies, we provide tailored packages with multiple-property discounts and scheduled visits for tenant convenience.
People
Neil Pleasants
Managing Director
With over 25 years in residential and commercial heating sectors, Neil established the company in 1990 to deliver quality heating solutions. He manages technical operations and maintains key manufacturer relationships with boiler brands like Worcester Bosch and Ideal.
Kerrie Pleasants
Customer Care Director
Bringing extensive account management experience, Kerrie oversees office operations and client relations. Her focus on customer service excellence has strengthened the company's reputation for reliable, personable service across East Anglia.
Questions
Are your engineers properly certified?
Yes, all our engineers are Gas Safe and OFTEC registered, qualified to issue CP12 safety certificates and perform all necessary heating and plumbing work.
Do you offer emergency services?
We provide emergency boiler and heating breakdown services during office hours (9am-4:30pm Mon-Fri) with prompt response times for urgent repairs.
What areas do you cover?
We serve Cambridge, Bury St Edmunds, Newmarket, Haverhill, Saffron Walden, Ely, Lakenheath, Royston, Mildenhall and surrounding East Anglia areas.
What warranties do you offer?
We provide up to 10-year warranties on boiler installations, with all work meeting Gas Safe and OFTEC regulatory standards for complete customer assurance.
How quickly can you schedule a service?
Typical response time is same-day contact with appointment scheduling available within 24-48 hours for non-emergency services across our coverage area.
Do you work with landlords?
Yes, we're preferred suppliers to Cambridge letting agencies offering annual inspections, safety certificates, and priority repair services with multiple-property discounts.
