Business Details
50+ Years
experience
Emergency
services
Your Trusted Plumbing & Heating Experts in Basingstoke
Established in 1971, Mark Smith Plumbing & Heating has built a reputation as a trusted family-run business serving Basingstoke and surrounding areas. Our Gas Safe Registered team specialises in comprehensive plumbing and heating solutions, including boiler installations, bathroom refurbishments, and renewable energy systems. With accreditations from MCS, RECC, NAPIT, and CIPHE, we combine 50+ years of expertise with manufacturer-approved partnerships to deliver reliable, high-quality workmanship.Our commitment to punctuality, transparent pricing, and minimal disruption has earned us 5-star Google reviews and a loyal customer base across Hampshire. As an MCS-certified installer, we also provide government-backed Boiler Upgrade Scheme grants for air source heat pump installations.
Services
Plumbing Repairs
Boiler Services
Bathroom Installation
Air Source Heat Pumps
Kitchen Design
Water Softeners
Solar Thermal
Landlord Certificates
Emergency Repairs
Heating Upgrades
Details
- Year established: 1971
Highlights and features
- 50+ years serving Basingstoke's plumbing needs
- Gas Safe Registered for domestic & LPG systems
- MCS-certified renewable energy installations
- Award-winning Checkatrade customer satisfaction
- Family-run business with local community roots
Associations and certifications
- Gas Safe Register
- MCS Certification
- RECC
- NAPIT
- OFTEC
- CIPHE
What people say
5-star reputation
Excellent Checkatrade reviews
Professional team
Stress-free experience
High standards
Services
Plumbing Repairs
Our Gas Safe engineers handle all domestic plumbing emergencies including burst pipes, leaking taps, and drainage issues. With rapid response times across Hampshire, we use modern diagnostic tools to identify problems quickly and implement lasting solutions. Customers benefit from same-day repairs and guaranteed parts warranties.
Boiler Services
Specialist boiler installations and maintenance for gas, LPG and oil systems. We work with leading brands like Worcester Bosch and Vaillant to provide efficient heating solutions. All work includes up to 12 years warranty and complies with latest safety regulations for residential properties.
Bathroom Installation
Full bathroom design and installation service covering tiling, plumbing, electrics and decoration. Projects completed in 8 working days with minimal disruption. We supply premium sanitaryware and guarantee all workmanship for 12 months, with optional extended warranty packages available.
Air Source Heat Pumps
MCS-certified installers of Daikin and Grant air source heat pump systems. We handle complete system design, installation and Boiler Upgrade Scheme applications. Systems reduce carbon emissions by 50% and qualify for 7,500 government grants when replacing fossil fuel heating in existing homes.
Kitchen Design
Integrated kitchen design and installation service including plumbing, electrics and modern features like Quooker taps. Our designers create functional layouts optimised for available space, with projects managed from concept to completion by our in-house team of tradespeople.
People
Mark Smith
Founder
Established the business in 1971, building a reputation for reliable plumbing services through strong work ethic and customer focus. Still actively involved in maintaining quality standards across all operations.
Chris Garrett
Senior Engineer
Experienced Gas Safe Registered engineer specialising in boiler installations and heating system upgrades. Provides technical expertise across both domestic and commercial projects with 20+ years service.
Greg Smith
Operations Manager
Manages daily operations and project coordination. Ensures efficient service delivery while maintaining the company's commitment to quality workmanship and customer satisfaction standards.
Emma Smith
Customer Service
Handles client communications and appointment scheduling. Provides clear information about services, pricing and available financing options to residential customers across Hampshire.
Sarah Hanafee
Design Consultant
Specialises in bathroom and kitchen space planning. Creates tailored design solutions that balance aesthetics with functionality, working closely with clients to meet individual requirements.
Questions
Are you Gas Safe Registered?
Yes, we hold active Gas Safe registration for both domestic and LPG installations and repairs.
Do you offer emergency plumbing services?
Yes, we provide urgent boiler breakdown repairs and plumbing emergencies with rapid response times.
Can you help with renewable heating grants?
As MCS-certified installers, we administer Boiler Upgrade Scheme grants for air source heat pumps.
What areas do you cover?
We serve Basingstoke, Andover, Newbury, Winchester, Fleet and surrounding Hampshire locations.
How long does a bathroom renovation take?
Most complete bathroom installations are finished within 8 working days with minimal disruption.
Do you offer warranties on installations?
All work includes minimum 12-month guarantees, with extended warranty options available on major systems.
