Plumbox

Weve had a fantastic experience using Plumbox. Michael was extremely courteous and listened to our preferences during our initial consultation and made sure the installation of our new boiler and radiators ran smoothly. The pipe work that Curtis installed for the boiler was very neatly done. Curtis and Kai were exceptionally, respectful, professional and polite always - never have we dealt with such a courteous plumbing company, which includes great communication from Ciaran in the office. Fantastically, they tidy and clear up every day, taking away the waste, no need for a skip, which was much appreciated. Extremely punctual and reliable.
Would highly recommend!

Always reliable, easy communication and great service. Plumbox help me on numerous rental properties around Cambridge and always do a great job, often fitting me in at the last minute if a tenant has an emergency. Highly recommended.

Plumbox are the best
Our CO2 detector went of a number of times during the night so of course we were worried. I called Plumbox in the morning and the gas engineer arrived before lunch. They check everything including the boiler and took readings which didn't show anything so they checked the detector and found that it had expired.
Thank you Plumbox Team for you speed and efficiency!

We wanted our en-suite bathroom reworked, and Plumbox were recommended by a friend. From the very outset they made sensible advice on how we might best achieve what we wanted in the most economical way, helping us with the design, and putting us in touch with the supplier. The job was started on the agreed date. They were very tidy and cleaned up every evening. They said the job would take a week, but took 8 days. The delay was waiting for a final part to arrive. We had a few teething problems (not their fault) but they returned promptly and solved the problem. The contract price was below what we expected, and the job was brilliantly executed on time. Would recommend without hesitation or reservation

Great communication, dependable and reliable service from first communication to work being completed, more than happy with the professional work carried out by Michael during his visit.

Very quick response to blocked pipe, very helpful and polite as I panicked over problem.

As with any work requests I always research 3 or so reputable traders. On calling Plumbox I spoke with Ciaran. Ciaran was friendly, professional and informative. I decided to go with Plumbox in the end. The friendly reception drew me to Plumbox. The plumber was on time, quick to carry out the annual boiler service. I would recommend Plumbox and would also use them again.

Fixed a leak in bathroom when they said they would. Had to move a lot and rip a lot out to get to where the leak had damaged but the bathroom looks exactly as it used to as a consequence and the leak is fixed. Pleasant to deal with and came round exactly when thy said they would.

Use Plumbox! Michael and his team are exceptional. I've worked with tradesman for 25yrs and Plumbox have shown themselves to be above the rest. Highly recommended.

I have used Plumbox twice for boiler servicing and gas safety checks. It's easy to contact them to make an appointment and they kept me informed about the time the engineer would arrive. The engineer was quick and efficient and explained what he was doing. I recommend Plumbox.

Michael and team serviced our boiler and fixed a long standing problem with our underfloor heating, very happy with the work and will be using again!

We've been using Plumbox for over 10 years, and always had excellent service, and competitive prices. We have used them for boiler installation and servicing, wet room and bathroom renovations as well as general pluming odd jobs. Being OAP's it's good to have tradesmen you can trust.

My Nan had two lads come out on bank holiday, they did a great job! Highly satisfied! Would recommend!

Easy booking and fast availability, great service and would use again.

As a retired surveyor, I have been experiencing great difficulties in finding suitable plumbing, heating and maintenance engineers, since my return from York, six years ago.
These included national and local tradesmen, who generally didn't seem to want my business.
They often didn't repond to my calls, sometimes ignoring them completely, or just not completing their work. satisfactorily.
Having employed Plumbox for the first time, and servicing my boiler successfully, I am hopeful that I do not have to look further for an engineer.

Can't rate Plumbox enough!
From start to finish their communication was on point, letting me know exactly when they would arrive, even giving a 10 minute courtesy message.
Attending engineer Dan was friendly and very tolerant of my nosey dogs! He completed my boiler warranty service and made sure everything was completed correctly and performing well.
Thank you Plumbox, will certainly be using you in the future and will not hesitate to recommend you to family and friends!

I am glad to wholeheartedly recommend Mr Michael Thomass PLUMBOX, the local Cambridgeshire boiler & plumbing company who in October 2023 fitted an excellent new boiler and did much else besides so as to get my heating-system running like Swiss clockwork in my 1980s four-bedroomed home here in Newnham.
Director Mr Thomas phoned up & came to evaluate my needs for a new boiler within hours of my enquiry, and then his expert Engineer Mr Dan Cutts, fitted it. Dan was a pleasure to have around the house for his cheerful focus on his work that he clearly took satisfaction in doing thoroughly, and all I had to do was fuel him with an occasional cup of coffee and shortbread biscuits. If a new boiler is going to work at its best and the warranty hold good, it benefits from the system flush-through and other sundry works to boiler-piping and flue, particularly on older kit and all these works were included within the quotea quote that was very fair and competitive with other firms [other firms who were far less impressive in their going about a quote]; and let me emphasis that Plumbox was a FAR more attractive option than the impersonal goliath of British Gas. So, if you want old school trustworthy and cheerful pride in their work, then I warmly encourage you to invite a visit from Plumbox.
Dr Nick Baylis, 22 years a homeowner in Cambridge

Right from the start we were pleased with the attention we received from Michael who listened carefully to our requirements and came up with a solution which met what we wanted and was competitively priced.
The Plumbox team worked flat out to replace the old gas boiler and update the electrics on the 2 days we had requested. They left us with some heating overnight and were careful to clean up after each day. We are more than happy to recommend Plumbox for their professional service.

Couldnt praise Plumbox highly enough! My boiler broke down and I made an enquiry. Michael contacted me same day and arranged a visit next day. Dan arrived at agreed time. He was very professional, polite, honest and fixed the boiler. He also answered all the questions and gave advice. First class service! Thank you!

Plumbox are fantastic. They are reliable, helpful and friendly. The staff are wonderful and they make everything so easy. Verena and Ciaran especially are great! I would not hesitate to recommend Plumbox to anyone.

Michael and the team were very professional and did a great job fitting a new water cylinder. Would definitely use them again

We needed to have a new central heating boiler installed due to the complete breakdown of our previous one. We selected Plumbox based on three key criteria: we wanted a supplier who was accredited for the boilers we were considering, preferably local as we believe in supporting local businesses and one that had good trusted reviews. Plumbox were contacted and came to see us promptly to look at our system and discus our needs. This was done and a quote provided soon afterwards, along with prospective start date and completion times. For comparison purposes we did get other quotes but having considered them all we decided to proceed with Plumbox. We admit that the fact they could complete the installation without delay helped.
An installation date and start time of 08.00 was agreed. It was good to see that the team arrived exactly on time and proceeded with the installation efficiently, cleanly and without delay. All went well, the friendly team showing great respect for our home and answering questions regarding the installation as they proceeded. By mid-afternoon the new boiler was installed and commissioned with the warm water proceeding to keep us warm again. Instructions on using the new boiler were given and a follow up visit arranged to hand over paper work relevant to the installation and to answer any questions.
Overall we were completely satisfied and can wholeheartedly recommend Plumbox.

Have used plumbox both at my house and recommended them to landlords I know.
Highly recommended very professional service.

I had an issue with my boiler (not an emergency, minor leakage). I have contacted Michael who was able to come the following week and fixed the problem during his visit. He has professional and efficient in addressing the issue. As landlord, I appreciated that he liaised with my tenant to let them know when he was planning to come. Michael maintained a clear communication with me, from beginning to end I am very satisfied with Michael, I highly recommend!

Plumbox have just done another brilliant job for us! They put in two new radiators, replaced the valves on two others, replaced the toilet pan and replaced the extractor fan in the shower. They do great work and are a delight to have in the house. I cannot recommend them highly enough!