Business Details
23 Years
experience
Emergency
services
Trusted Plumbing & Heating Solutions in New Milton
Established in 2003 by brothers Joe and Sam, Town Gas is a family-owned business headquartered in New Milton, Hampshire. Our Gas Safe registered engineers deliver comprehensive plumbing, heating, and renewable energy solutions to residential, commercial, and landlord clients across the New Forest, Dorset, and Hampshire regions. With over 30 years of combined expertise in the industry, we prioritise technical excellence, customer satisfaction, and ethical service delivery. Our team includes seasoned professionals like Roy, a gas engineer with three decades of experience, and David, a newly trained technician transitioning from the leisure sector. We maintain transparency through upfront pricing for all boiler installations, emergency repairs, and water softener services.Our commitment to quality is evidenced by client testimonials praising our efficiency, attention to detail, and proactive problem-solving. As an approved installer of ground source heat pumps and solar thermal systems, we combine traditional craftsmanship with modern sustainability practices. Our office operations, managed by Leah, ensure seamless coordination of services while maintaining the personal touch of a family-run enterprise. We actively seek qualified engineers to expand our team, upholding our reputation as a trusted local provider. Our accreditations and customer feedback underscore our position as a leader in regional heating and plumbing solutions.
Services
Plumbing repairs
Boiler installations
Renewable energy systems
Water softeners
Emergency services
Landlord compliance
Details
- Year established: 2003
Highlights and features
- Family-owned business with 20+ years of combined industry experience
- Gas Safe registered engineers for certified safety and quality
- 24/7 emergency response for urgent plumbing and heating issues
- Transparent upfront pricing with no hidden fees
- Specialist renewable energy solutions for long-term savings
Associations and certifications
- Gas Safe Register
What people say
Efficiency, timekeeping and cleanliness
Completed work early
Excellent job by Marc
Went the extra mile
Job done right
Services
Plumbing repairs
Our Gas Safe engineers provide rapid response for urgent plumbing issues including leaks, blockages, and system failures. We prioritise same-day solutions for residential and commercial clients while maintaining strict safety standards. Our transparent pricing ensures no unexpected costs during emergency repairs.
Boiler installations
We supply and install energy-efficient boilers tailored to property requirements. Our engineers assess existing systems to recommend cost-effective replacements that reduce annual energy bills. All installations include compliance certification and manufacturer warranties for complete peace of mind.
Renewable energy systems
Specialist installation of ground source heat pumps and solar thermal systems. Our engineers design renewable solutions that integrate with existing infrastructure while reducing carbon footprints. We provide detailed performance projections to help clients achieve long-term energy savings.
Water softeners
Professional water softener installation prevents limescale damage to plumbing and appliances. Our systems extend equipment lifespan while improving heating efficiency. We offer tailored solutions for both residential properties and commercial premises in hard water areas.
Landlord compliance
Comprehensive gas safety inspections and maintenance for rental properties. We ensure landlords meet legal requirements through documented safety checks and emergency repair provisions. Our services cover New Milton and surrounding New Forest areas with flexible scheduling options.
People
Joe
Co-Founder
Co-founded Town Gas in 2003 with his brother Sam. Combines business leadership with hospitality sector experience through his 2017 venture, The Wash House micro ale bar. Manages operational strategy while maintaining hands-on involvement in client service standards.
Sam
Co-Founder
Qualified gas engineer with over a decade of technical expertise. Oversees complex heating system installations while managing team development. Balances engineering precision with outdoor pursuits, maintaining a practical understanding of client requirements through personal experience.
Roy
Senior Engineer
Veteran gas engineer with 30+ years' experience. Provides technical mentorship to junior staff while handling specialist projects. His extensive knowledge spans traditional and modern heating technologies, ensuring comprehensive solutions for both domestic and commercial clients across the region.
David
Trainee Engineer
Newest team member transitioning from leisure industry to plumbing. Currently completing formal qualifications while gaining hands-on experience. Brings fresh perspective and enthusiasm to renewable energy installations, combining technical training with practical fieldwork under senior supervision.
Leah
Office Manager
Joined the business after 20 years in dentistry to streamline administrative operations. Oversees client communications, scheduling, and financial management. Her organisational expertise ensures efficient service delivery while maintaining the personal touch of a family-run enterprise.
Questions
What areas do you cover?
We serve New Milton, the New Forest, Hampshire, and Dorset regions for residential, commercial, and landlord clients.
Do you offer emergency services?
Yes, we provide urgent plumbing and heating repairs with transparent pricing and rapid response times.
Are your engineers qualified?
All our engineers are Gas Safe registered with combined experience spanning over 30 years in the industry.
What renewable energy options do you install?
We specialise in ground source heat pumps, solar thermal systems, and unvented hot water cylinders.
Do you work with landlords?
Yes, we provide gas safety checks, maintenance, and compliance documentation for rental properties in the region.
